Refund & Cancellation Policy

Canceling

Cancel any time in Settings → Billing. Your plan stays active until the end of the period you paid for, and then does not renew. You can export your photos before then.

Refunds

• First payment: if you are not satisfied, ask within 14 days of your first payment and we will refund it in full.
• Renewals: renewal charges are not refundable once the new period has started, except where the law requires it or we billed you in error. Contact us within 7 days of a renewal if it was unintended and we will review it.
• Plan changes: upgrades and downgrades are prorated automatically; the difference shows on your next invoice.

Photos and prints bought from a photographer

If you bought photos or prints from a photographer's website, the sale is between you and that photographer; ShotLocker provides the software and payment processing. Ask the photographer (reply to your receipt email) about returns and refunds. Downloads stop working once an order is refunded.

How to ask

Email support@shotlocker.io from your account email. Approved refunds return to the original payment method, usually within 5–10 business days. Your local consumer rights are not affected by this policy.